Delivery Policy

Pixirain sells design, development and data work. There is nothing to ship and no physical goods are dispatched, so no shipping address is collected and no delivery charge applies.

Work is delivered into your project workspace: files, links, repositories and credentials, attached to the milestone they belong to.

Each package states a delivery window. It starts when your project workspace opens, which is when payment is confirmed — not when you place the order, if the payment is still being authorised.

The clock pauses while a milestone is waiting on your review, or on information, access or assets we have asked you for. It restarts when we have what we need.

Work is delivered in stages rather than all at the end. Each milestone is submitted into the workspace, and you either approve it or ask for a revision with a reason. The number of revisions included is stated on the package you bought and is counted per milestone.

If you have set an auto-approval window in Settings, a milestone you do not respond to within that window is approved automatically, and its share of escrow is released.

You are told in the workspace, with a revised date and the reason. A delay caused by us and not agreed with you is grounds for a dispute, which freezes escrow for the affected milestone while it is reviewed.

Delivery estimates are estimates. They are made in good faith from the scope agreed at purchase, and a change to that scope changes them.

On full payment of a milestone, ownership of that milestone's deliverables transfers to you, excluding third-party assets, open-source components and any pre-existing tools the freelancer brought with them, which keep their own licences.

Files stay available in your workspace after a project completes. Download anything you need to keep — we are not a backup service, and an account erasure removes the files with it.

Pixirain is operated by [Registered entity name — to be completed], with its registered office at [Registered address — to be completed].

Company registration number: [Registration number — to be completed]. Tax registration: [GSTIN — to be completed].

Grievance officer: [Grievance officer name — to be completed] — grievance@pixirain.com. Complaints are acknowledged within 48 hours and resolved within 30 days.

General enquiries: support@pixirain.com. Privacy and data requests: privacy@pixirain.com.